About Crossroads www.crossroads.ca
With inspired media we will help people of all ages and stages become
followers of Jesus Christ.
Crossroads is a highly respected organization and is Canada’s leader in
providing Christian faith and values media content for people of all ages
providing relevant messages of faith and inspiration for millions of Canadians.
Due to the nature of this position and the Christian faith-based focus, it is
essential that the successful candidate support the work of Crossroads Christian
Communications and be familiar with and aligned to Christian ideology that
inspires and informs our mission and vision. A cover letter must accompany your
resume which includes a brief explanation of why you feel you would be a good
fit for this role and the organization, based on these requirements.
Purpose of Position:
The Partner Care Representative receives inbound calls and responds to the needs
and concerns of all those who contact the Ministry via telephone. The
Representative will also make outbound calls to thank constituents for their
support and inform them of Crossroads purposes, plans, programs, and products.
Reporting: This position reports directly to the Tele-ministry Team Lead
Handle incoming calls and emails. This includes receiving donations, taking
information relating to address changes, tax information, feedback on
program change updates, comments and providing general information.
- Participate in outbound call campaigns to request ongoing financial support.
Handle comments and feedback professionally and respectfully. Follow up on
this by preparing a detailed report when necessary.
- Update changes in system of record.
Praying with callers as requested or needed while adhering to Prayer
Ministry Guidelines and always being ready to lead someone to salvation.
- Complete forms and call reports daily.
Gathering information and helpful insights from partners (through listening
to their complaints, concerns, suggestions, ideas, comments, reactions etc.)
and relaying that info to management in a logical easy to understand format.
The purpose of this is to help management assess the needs of viewers with
the goal of ministering to them.
- Other duties as required.
Qualifications and Experience:
- High School Diploma
- 1-3 years of call center or equivalent in customer service
- Pleasant telephone manner
Ability to work well in a diverse environment with people of various
Christian denominational backgrounds
Motivated self-starter, able to make decisions and require minimal direct
- Competitive benefits program for you and your eligible dependents
- Group RRSP
- Paid time off benefits
How to Apply
Send resume and a cover letter to Cheryl Campbell, Director, Human Resources
Applications without cover letters will not be reviewed. We thank all
applicants in advance but due to the volume of applications only those
selected for an interview opportunity will be contacted.
Applications internally and externally will be considered. Crossroads
Christian Communications Inc. is an Employment Equity Employer.