Crossroads Christian Communications Inc.

Is looking for a hands-on highly technical individual who desires a position where they can contribute their skills and experience in support of an organization that is positively impacting people through its mission, in the full-time permanent position of:

IT Generalist

Purpose:

As a hands-on member of the Technology Team, the IT Generalist is responsible for supporting, implementing and managing complex systems and solutions via a broad spectrum of individual hardware and software technologies and platforms in support of our mission.

Qualifications and Experience:

  • Bachelor’s degree in computer or information science
  • Hardware and Software Certifications and Program Certifications from Microsoft, Apple and others (e.g., CCNS, CISSP, MCSE)
  • Minimum of 3-5 years IT support experience within a mid-size organization
  • Experience working in an MS365, Slack, Google Workspace environment
  • Demonstrable experience with IT problem ticket resolution in a high-volume environment.

Required Skills:

  • Able to handle confidential information ethically and professionally.
  • Sound analytical thinking, problem-solving, prioritization, and execution skills.
  • Proficient in Microsoft Outlook/Word/Excel.
  • Excellent communication skills (written and spoken).
  • Excellent researching skills.
  • Excellent investigative, critical thinking and problem-solving skills
  • Follow through skills.
  • Capable of meeting deadlines and prioritizing workload in a fast-paced environment.

The following Experience will be extremely helpful in this role:

  • Familiarity with PHP, SQL, Java Script, C++, Ruby, Node JS, Linux is an asset
  • Completed courses in communications an asset

Areas of Responsibility:

  • Perform administrative and technical procedures on information systems.
  • Maintain IT documentation.
  • Create end user documentation and tips. Contribute to multiple functional areas (systems design, systems and network administration, routine IT-related website maintenance, programmer/analyst, information technology support, and end-user application training as needed).
  • Manage IT issues users report to the Help Desk
  • Configure and maintain software and network devices
  • Conduct server administration and updates
  • Infrastructure administration Active Directory, DNS, DHCP, 2FA and MFA, Antivirus, etc
  • Perform routine, IT-related website maintenance e.g. back-ups, plug-in updates
  • Setup and monitor Backup and Disaster recovery plans 

Specific Job Duties:

  • Manage administration of user accounts, including email, remote access, etc.
  • Assist in setting up and upgrading computer systems for end-users.
  • Evaluate equipment, components, and software for use in complex information technology systems and solutions environment, interface with vendors as necessary
  • Configure and maintain network devices, server hardware, operating systems, and associated services
  • Participate in developing plans, schedules, and requirements for the deployment and lifecycle of systems
  • Ensure security of network assets
  • Monitor IT systems for proper operation and working conditions
  • Ensure all IT systems are working efficiently and optimally
  • MS365 platform troubleshooting and maintenance
  • Develop design requirements and prototypes
  • Routine maintenance of organization websites
  • Interface with users to resolve service-related issues
  • Provide troubleshooting, design, develop, test, debug, install, implement, modify, and support new or existing applications software following area standard practices
  • Work with users to analyze their requirements
  • Maintain familiarity with installed software standards and procedures and provide technical guidance to other staff
  • Provide technical support of workstations and laptops and technical guidance for the assigned customer base
  • Facilitate user access to local and remote information technology resources
  • Implement security policies and protocols of the organization
  • Assist with user account administration, file rights management and backup/recovery policies and procedures
  • Research and assist with implementing emerging technologies
  • Assist in the development of appropriate technology solutions for information delivery and support environments
  • Support for implementing multimedia technology across a broad range of programs and initiatives
  • Other duties as required.

The chosen candidate will have the following attributes:

  • Service oriented
  • Excellent interpersonal skills
  • Attentive, strong listening skills
  • Loves a challenge
  • People oriented – cheerful disposition
  • Organized, detail oriented
  • Deadline and goal oriented
  • Problem solving skills
  • Self-directed, takes initiative
  • Resourceful
  • Professional demeanor
  • Collaboration skills

Work Environment

  • Open office, friendly and collaborative environment
  • Work from home options
  • Co-workers who are purpose and mission minded

Crossroads  offers:

  • Competitive benefits program for you and your eligible dependents
  • Employee Family Assistance Plan
  • Paid time-off benefits
  • Group RSP matching

How To Apply:

  • Please send your resume and cover letter which includes an explanation of why you feel you would be a good fit for this role and the organization’s faith-based culture to [email protected]
  • We thank all applicants in advance, but only those selected for an interview opportunity will be contacted due to the volume of applications.
  • Applications internally and externally will be considered.
  • Crossroads is an Employment Equity Employer.

The chosen candidate will be fully aligned with Crossroad’s organizational mission:

Revealing the transforming story of Jesus through inspiring and innovative media to anyone, anywhere, anytime.